Terms & Conditions

10.1

From time to time, we may, at our sole discretion, offer certain services as closed or open beta services (“Beta Service” or “Beta Services”) for testing purposes. These Beta Services are provided on a trial basis and are made available "as is" without any warranties, express or implied.

10.2

Participation in any Beta Service does not guarantee inclusion in any final or commercial release. We reserve the right to modify, suspend, or terminate Beta Services at any time without prior notice.

10.3

If we decide to transition a Beta Service into a paid feature, we will provide at least 30 days' prior notice. Continued use of the service after such notice will require payment.

10.4

You agree that we will not be liable to you or to any third party for any harm related to, arising out of, or caused by the modification, suspension, or discontinuance of any of the Beta Services for any reason.

11.1

Subscription Tiers: We offer multiple subscription tiers, add-ons, and toppings, each with different features and limits. We reserve the right to modify subscription tiers at any time for business optimization. As a result, certain features may be added, removed, or modified within a subscription tier.

11.2

Add-Ons & Toppings: Add-Ons and Toppings are available as described below:

12.1

Subscription fees, Add-Ons, and Toppings may be charged on either a monthly or yearly basis, as per the selected plan. You are responsible for ensuring that payment details are up to date to avoid service interruptions.

12.2

All subscription payments (monthly or yearly) are non-refundable for the duration of the subscription term. You will not be entitled to a refund if you cancel your subscription before the end of the billing cycle.

12.3

If we terminate your subscription due to reasons such as business closure, withdrawal from a specific country/region, or internal errors, you will receive a pro-rata refund based on the unused portion of your subscription (remaining months/days).

12.4

You may upgrade to a higher subscription tier at any time, with prorated charges for the remainder of the billing cycle.

12.5

You may choose to downgrade at the end of your current billing cycle. No partial refunds will be provided for downgrades before the billing cycle ends.

12.6

If you have subscribed to the Products through an authorised Channel Partner, the billing cycle, fees, and any applicable refund or upgrade/downgrade policies shall be governed by the agreement between you and the Channel Partner. We will not be responsible for billing disputes, refund processing, or subscription modifications for subscriptions purchased via a Channel Partner.

13.1

We accept credit/debit cards, online payment gateways.

13.2

If any payment fails or is not completed within the due period, we reserve the right to suspend or restrict your access to the platform until payment is received.

13.3

You agree to pay all charges incurred by you for the selected Subscription Plan, including any applicable taxes. If your initial payment method is dishonoured, you remain responsible for the incurred charges, including any surcharges that we may incur due to the dishonoured payment.

13.4

Prior to the expiration of your Subscription Plan, we shall provide a renewal notice at least thirty (30) days in advance. Renewal of your Subscription Plan must be completed through the same channel from which the original subscription was purchased. If your subscription was purchased through a Channel Partner, renewal must be processed through that Channel Partner. If the subscription was purchased directly from us, you may renew the subscription by contacting our designated support or through any of our routed Channel Partners designated in that region.

13.5

If you fail to renew the Subscription Plan before its expiration, or if you default on payment, the Subscription Plan shall automatically be downgraded to the Free Plan. Under the Free Plan, you shall retain access to benefits available under such plan; however, any additional services, data, or features beyond the scope of the Free Plan shall be restricted or made inaccessible.

13.6

Where you have subscribed to our Products or services through our Channel Partner, all payment obligations shall be governed by the agreement between you and the Channel Partner. We will not be responsible for payment collection, invoicing, or billing disputes in such cases. Your access to the Products may be subject to our receipt of confirmation of payment from the Channel Partner.

13.7

If you have made payment through a Channel Partner and seek a refund, you must request such refund directly from the Channel Partner. We will not be responsible for processing or issuing refunds for payments made through Channel Partners.

14.1

We strive to maintain a high level of service availability (“Uptime”) for our Products. Notwithstanding the foregoing, Uptime shall not include periods of unavailability due to:

14.2

In the event of a service disruption, we will respond as follows:

14.3

The response times above do not apply when downtime is due to:

15.1

The cloud facility serving your account is determined based on your region or country at the time of sign-up. This mapping depends on the available cloud facilities and your geographic location.

15.2

We reserve the right to migrate your account or request that you migrate your account to a different cloud facility if updates to the region/country mapping occur.

15.3

At the time of sign-up, you must not conceal or alter your internet protocol (IP) address, as this is used to identify your region or country.

15.4

If it is discovered that your actual region or country differs from the one recorded in our system, we may take appropriate measures, including but not limited to:

17.1

Free plan accounts that remain inactive for a continuous period of 90 calendar days shall be deemed dormant.

17.2

You shall have an additional 90 calendar days from the date their account is marked as dormant to either download their data or reactivate their account by subscribing to a paid plan.

17.3

If an account remains inactive for a total of 180 calendar days, the associated data shall be deleted and, where applicable, archived in accordance with our Privacy Policy.

18.1

You acknowledge and agree that you are solely responsible for any content you submit, publish, or make publicly available through the Site, including but not limited to content shared via web forms.

18.2

You agree not to use the Site to submit, upload, transmit, or distribute any content that is unlawful, defamatory, harassing, libelous, invasive of another's privacy, abusive, threatening, harmful, vulgar, obscene, pornographic, offensive to religious sentiments, promotes racism or discrimination, contains viruses or malicious code, or infringes upon the intellectual property or other rights of any third party.

18.3

You further agree not to use the Site for the transmission of unsolicited communications, including but not limited to "junk mail," "spam," "chain letters," "phishing," or mass email distributions.

18.4

We shall not be liable for any content that becomes accessible through search engines, third-party platforms, or any other external sources beyond its reasonable control. Additionally, we shall not be liable for any of your malicious acts, including but not limited to the distribution of harmful or malicious content or any actions that may cause damage or disruption to the Site, its users, or third parties.

18.5

We reserve the right to remove any content and terminate or restrict your access to the Site if there are reasonable grounds to believe that you have violated these provisions or engaged in any illegal or unauthorized activity.

19.1

While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable.

19.2

Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.

20.1

We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.

20.2

We may suspend or terminate access or operation of the Site at any time as we see fit.

20.3

Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.

20.4

While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted.

22.1

In order for certain features of the Products to function properly, we use various third-party software (“Third-Party Software”). By accepting these Terms, you are also accepting the applicable Third-Party Terms and services associated with these Third-Party Software.

22.2

You acknowledge and agree that you are responsible for reviewing and understanding the Third-Party Terms before accessing or using any Third-Party Software. Acceptance of these Terms automatically means you accept the relevant Third-Party Terms, including their privacy policies and conditions of use.

22.3

A list of Third-Party Software used by us, along with their respective privacy policies and terms of service, can be found in our Privacy Policy (privacy-policy).

22.4

You further acknowledge that we are not liable for any Third-Party Software or their functionality, including any errors, disruptions, or issues arising from such third-party services.

22.5

We reserve the right, at our sole discretion and without notice to you, to suspend, restrict, or disable access to or remove any Third-Party Software from our Site or Products at any time. You acknowledge that such actions may result in the loss of access to or functionality of these Third-Party Software, and we shall not be liable for any loss of profits, revenue, data, goodwill, or other intangible losses resulting from any such actions.

23.1

You retain all rights, title, and interest in and to any data that you upload, create, or submit on the Site ("User Data").

23.2

By using the Site, you grant us permission to use, reproduce, modify, adapt, publish, distribute, and display your User Data solely for the purpose of providing, improving, and facilitating our Products. This permission is limited to the scope required to deliver and maintain the Products.

25.1

We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.

25.2

Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

25.3

In the event we are found liable for any claim or damages, our total liability shall not exceed the amount paid, if any, by the user for the Products in the one (1) month preceding the event giving rise to liability.

28.1

You expressly understand and agree that your use of our Site and/or Product is at your sole risk. The Site and Products are provided on an "AS-IS" and "AS-AVAILABLE" basis. We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

28.2

We make no warranty that the Site and/or Product will be uninterrupted, timely, secure, or error-free. You acknowledge that use of any material downloaded or obtained through the use of our Site and/or Product is at your own discretion and risk. You will be solely responsible for any damage to your computer system, mobile device, wireless device, or data that results from the use of our Site and/or Products or the download of any such material.

28.3

No advice or information, whether written or oral, obtained by you from us, our employees, or our representatives shall create any warranty not expressly stated in these Terms.

29.1

In no event will we, or our directors, employees, or agents, be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including but not limited to any lost profits or lost data arising from your use of our Site, Products, content, or any related software accessed through or downloaded from our Site.

29.2

Notwithstanding anything to the contrary in these Terms, our liability to you for any cause whatsoever, and regardless of the form of the action, will always be limited to the amount paid, if any, by you for the Products during the one (1) month prior to the event giving rise to such liability.