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Our privacy policy governs our privacy practices when you are using this website, and subdomains, our mobile application(s), and software as a product and/or service, hereinafter and collectively referred to as the website.
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.
This Privacy Policy applies to all users and/or partners of our website regardless of their location and is designed to comply with the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data in the United Arab Emirates (UAE PPD), the UK General Data Protection Regulation (UK GDPR), the UK Data Protection Act of 2018, the EU General Data Protection Regulation (EU GDPR) and other applicable global privacy laws. These regulations govern how we process, store, and protect your personal data, ensuring compliance with international privacy standards.
It would be helpful to start by explaining some key terms used in this policy:
| We, us, our | Zhylar Technologies FZCO and our group companies |
| Data Controller | Zhylar Technologies FZCO, 36110 - 001 DSO-IFZA, Building Name: IFZA Properties, Area Name: Dubai Silicon Oasis, Dubai, UAE. |
| Personal data | Any information relating to an identified or identifiable individual |
| Special category personal data | Personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership Genetic data Biometric data (where used for identification purposes) Data concerning health, sex life or sexual orientation |
| Data subject, you, your, user, partner | Data subject, you, your, user, partner |
| Partner | An individual or company who has non-exclusive rights to resell, market, and distribute our software |
The personal data we collect about you depends on the particular products and/or services we provide to you.
We will collect and use the following personal data about you:
We collect and use this personal data for the purposes described in the section 'How and why we use your personal data' below. If you do not provide personal data we ask for, it may delay or prevent us from providing products and services to you.
We collect most of this personal data directly from you—in person, by telephone, text or email and/or via our website. However, we may also collect information:
Our website uses cookies. A cookie is a small piece of data or a text file that is downloaded to your computer or mobile device when you access certain websites. Cookies may contain text that can be read by the web server that delivered the cookie to you. The text contained in the cookie consists of a sequence of letters and numbers that uniquely identifies your device; it may contain other information as well.
By agreeing to accept our use of cookies you are giving us and the third parties with which we partner permission to place, store, and access some or all the cookies described below on your device:
Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access features on our website correctly or at all.
When you use our services, we may collect and process information about your actual physical location. We use several technologies such as GPS and IP tracking to determine your location. These technologies may also give us information about nearby cell towers, Wi-Fi access points, and other devices.
We use third-party services to enhance your experience and provide seamless services. Below are the details of few of the third-party providers we work with. Please visit their respective websites for access to their Privacy Policies. We also require that our employees, contractors, partners, and agents comply with their policies:
We collaborate with Partners who manage our users and sales channels for our website, ensuring seamless service. Our Partners are contractually obligated to comply with our data protection policies.
Payments flow:
All transactions are securely processed through certified payment gateways to ensure compliance with security standards.
If you do not provide us with enough personal data, we may not be able to provide you with all our products and services.
Users have control over their account settings, including the ability to access their data, modify their data, and request for deletion of their data. These actions are in compliance with applicable data protection regulations.
To prevent data loss and provide recovery options in case of accidental deletion or system failure, we utilize backup & restore services, ensuring data integrity and security.
We store certain data in the local storage of the end user's browser to improve ease of access and time efficiency. This data includes personal information such as the user's name and email, as well as our information, including user activation status, organization reference number, role and permissions for the specific user, and an encrypted session token. This information is not stored as cookies but is copied from our database and retained in the browser's local storage for seamless user experience.
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or loss. Our AWS-hosted infrastructure ensures encrypted storage and secure transmissions.
Under data protection law, we can only use your personal data if we have a proper reason, eg:
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests.
The table below explains what we use your personal data for and why.
| What we use your personal data for | Our reasons |
|---|---|
| Providing products and services to you | To perform our contract with you or to take steps at your request before entering into a contract |
| Processing payments and subscriptions | To execute financial transactions as per our contractual agreements |
| Preventing and detecting fraud against you or us | For our legitimate interest, ie to minimise fraud that could be damaging for you and/or us |
| Conducting checks to identify our customers and verify their identity Screening for financial and other sanctions or embargoes Other activities necessary to comply with professional, legal and regulatory obligations that apply to our business, eg rules issued by our professional regulator | Depending on the circumstances:
|
| To enforce legal rights or defend or undertake legal proceedings | Depending on the circumstances:
|
| Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies | To comply with our legal and regulatory obligations |
| Ensuring business policies are adhered to, eg policies covering security and internet use | For our legitimate interests, ie to make sure we are following our own internal procedures |
| Operational reasons, such as improving efficiency, training and quality control | For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price |
| Ensuring the confidentiality of commercially sensitive information | Depending on the circumstances:
|
| Statistical analysis to help us manage our business, eg in relation to our financial performance, customer base, product range or other efficiency measures | For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price |
| Preventing unauthorised access and modifications to systems | Depending on the circumstances:
|
| Protecting the security of systems and data used to provide the products and services | To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us |
| Updating and enhancing customer records | Depending on the circumstances:
|
| Statutory returns | To comply with our legal and regulatory obligations |
| Ensuring safe working practices, staff administration and assessments | Depending on the circumstances:
|
Marketing our services and those of selected third parties to:
| For our legitimate interests, ie to promote our business to existing and former customers |
| Credit reference checks via external credit reference agencies | For our legitimate interests, ie to ensure our customers are likely to be able to pay for our products and services |
| External audits and quality checks, eg for ISO or Investors in People accreditation and the audit of our accounts | Depending on the circumstances:
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| To share your personal data with members of our group companies, if any, and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency In such cases information will be anonymised where possible and only shared where necessary to | Depending on the circumstances:
|
More details about how we use your personal data and why are set out in the table below.
| Purpose | Processing operation | Relevant categories of personal data |
|---|---|---|
| Communications with you not related to marketing, including about changes to our terms or policies or changes to the products or other important notices (other than those addressed above) | ||
Addressing and sending communications to you as required by data protection laws, ie:
|
| |
| Addressing and sending communications to you as required by applicable law |
| |
| Addressing and sending communications to you about changes to our terms or policies or changes to the products or other important notices |
|
Certain personal data we collect is treated as a special category to which additional protections apply under data protection law:
Where we process special category personal data, we will also ensure we are permitted to do so under data protection laws, eg:
See Who we share your personal data with for further information on the steps we will take to protect your personal data where we need to share it with others.
We will use your personal data to send you updates (by email, text message, telephone or post) about our products and services, including exclusive offers, promotions or new products and services.
We have a legitimate interest in using your personal data for marketing purposes (see above How and why we use your personal data ). This means we do not usually need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You do, however, have the right to opt out of receiving marketing communications at any time by:
We may ask you to confirm or update your marketing preferences if you ask us to provide further products and services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never sell OR share it with other organisations outside our group companies, if any, for marketing purposes.
We routinely share personal data with:
We or the third parties mentioned above occasionally also share personal data with:
If you would like more information about who we share our data with and why, please contact us (see How to contact us below).
We will not keep your personal data for longer than we need it for the purpose for which it is used.
We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data. When your information is no longer needed, we will destroy, delete, or erase it. Otherwise, directly below is an estimate of the length of time we will keep each category of your personal data before we delete it.
If you no longer have an account with us or we are no longer providing products or services to you, we will retain your data for the maximum period permitted by applicable law or for as long as necessary to fulfill our legal, regulatory, and business obligations, after which it will be deleted or anonymized.
It is sometimes necessary for us to transfer your personal data among countries in which we operate. In those cases, we will comply with applicable laws designed to ensure the privacy of your personal data. Wherever we transfer, process, or store your personal data, we will try to apply reasonable safeguards to protect it. We will use the information we collect from you by following the practices described in our privacy policy. Also, we enter into data processing agreements and standard contractual clauses when appropriate. By using our website, services, or products, you agree to the transfers of your personal data described within this section.
You have the following rights, which you can exercise free of charge:
| Access | The right to be provided with a copy of your personal data |
| Rectification | The right to require us to correct any mistakes in your personal data |
| Erasure (also known as the right to be forgotten) | The right to require us to delete your personal data—in certain situations |
| Restriction of processing | The right to require us to restrict processing of your personal data in certain circumstances, eg if you contest the accuracy of the data |
| To object | The right to object:
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| The right to withdraw consent | If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time You may withdraw consent by dpo@zhylar.com Withdrawing consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn |
For more information on each of those rights, including the circumstances in which they apply, please contact us (see How to contact us below).
If you would like to exercise any of those rights, please:
We have appropriate security measures to prevent personal data from being lost accidentally, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Our website may contain links to other websites. These websites are not under our control and are not subject to our privacy policy. We have no responsibility for these websites, and we provide links to these websites solely for your convenience. You accept that your use of and access to these websites are solely at your risk.
You may have to provide a credit or debit card to buy products and services from our website. We use third-party billing services and have no control over them. We use commercially reasonable efforts to ensure that your credit card number is kept strictly confidential by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number.
Please contact us if you have any queries or concerns about our use of your personal data (see below How to contact us ). We hope we will be able to resolve any issues you may have.
This privacy policy was published on 26th February 2025 and last updated on 26th February 2025.
We may change this privacy policy from time to time—when we do we will inform you via our website or other means of contact such as email.
We take reasonable steps to ensure your personal data remains accurate and up to date. To help us with this, please let us know if any of the personal data you have provided to us has changed, eg your surname or address—see below How to contact us.
You can contact us by email if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are dpo@zhylar.com